Castify for Customer Support Teams

Resolve customer issues faster with video

Help your support team provide clearer solutions and reduce resolution time. Show customers exactly how to solve problems instead of writing step-by-step instructions. Create a library of help videos that reduces repetitive tickets and empowers customers to help themselves.

Talk to sales

Get started

Resolve customer issues faster with video communication.

Trusted by support teams worldwide

434M+

videos created

12.4M+

users

150+

countries served

Why Choose Castify

Popular features for support teams

Screen recording

Record solutions showing exactly what customers need to do. Combine screen recording with webcam to add a personal touch that builds trust and connection.

Video requests

Send customers a link to record video showing their issue. You receive submissions automatically and understand problems clearly without lengthy back-and-forth.

Knowledge libraries

Build searchable libraries of help videos organized by topic or product area. Support agents and customers can find answers quickly when they need them.

Easy sharing

Share via link in any knowledge base articles or send through email. Integrate with Gmail and Outlook for seamless sharing within your existing workflow.

Our Solutions

Help your team deliver better support

Video makes support faster and clearer for both your team and your customers. Show solutions instead of describing them and build knowledge that scales.

Customer Support

Resolve issues on the first response

Record video responses showing customers exactly how to solve their problems. Walk through your product interface, demonstrate solutions step by step, and eliminate confusion. Customers see exactly what to do, reducing back-and-forth exchanges and improving satisfaction scores.

Use video to answer all your customer's questions on the first try.

Issue Documentation

Understand customer problems faster

Request video submissions from customers showing the issues they're experiencing. See exactly what's happening instead of trying to interpret written descriptions or screenshots. Diagnose problems accurately on the first try and provide better solutions faster.

Request videos from customer to understand their problems faster.

Knowledge base

Build a self-service video knowledge base

Create a library of help videos covering common questions and issues. Organize by topic, add AI-generated titles and descriptions for searchability, and include captions for accessibility. Reduce ticket volume while improving customer satisfaction through instant answers.

Build a library of resources your customer can access.

Team Training

Train support teams consistently

Record training videos showing how to use your tools, handle common scenarios, and follow support protocols. New team members ramp up faster, and everyone delivers consistent, high-quality support regardless of experience level.

Record training videos once and re-use with all new team members.

Ready to deliver better customer support?

Join thousands of support teams using Castify to resolve issues faster, reduce ticket volume, and improve customer satisfaction. Schedule your personalized demo today.

Talk to sales

Get started

USE CASE SPOTLIGHT

Real ways you can use Castify

Troubleshooting guides

Create video responses showing customers how to solve their specific issues. Record your screen walking through the solution, add webcam for a personal touch, and share instantly via email or your help desk.

Feature explanations

Record videos explaining how to use product features, workflows, and best practices. Add these to your knowledge base, embed them in help articles, or send them proactively to new customers.

Bug reports

Request videos from customers experiencing problems. See what's happening, capture error messages clearly, and understand the full context. Pass detailed information to your product team without playing telephone.

Team onboarding & training

Build a training library covering your product, support tools, and best practices. New support agents can learn independently, experienced agents can share expertise, and everyone has references for handling complex scenarios.

Talk to sales

FREQUENTLY ASKED QUESTIONS

Everything you need to know before getting started.

How does video reduce support ticket volume?

Video help content is clearer and easier to follow than written instructions. Customers can see exactly what to do instead of interpreting text descriptions. When you build a library of help videos covering common issues, customers can self-serve instead of submitting tickets. Visual learning works better for most people, leading to faster resolution and fewer follow-up questions.

Can we use Castify with our existing help desk software?

Yes. Castify videos are shared via links that work in any help desk system. Record a solution, copy the link, and paste it into your ticket response. You can also embed videos in knowledge base articles or help documentation. Castify works within your existing support workflow.

How do we collect video from customers showing their issues?

Send customers a recording request link. They click the link, record their screen or webcam showing the problem, and submit it back to you automatically. No accounts required, no software to install. You see exactly what they're experiencing and can provide accurate solutions faster.

Is it faster to create video responses than to write instructions?

For most visual or multi-step issues, yes. Recording a 1 to 2 minute walkthrough showing the solution is often faster than writing detailed step-by-step instructions. Plus, customers understand video explanations more quickly, reducing follow-up questions and improving first-contact resolution rates.

See how support teams use Castify

Schedule a personalized demo to discover how video can improve your support quality and efficiency.

Talk to sales

Get started