Castify for Insurance

Simplify insurance operations with video

Help your insurance teams explain policies clearly, document claims accurately, and train agents effectively. Create videos that make complex coverage understandable, speed up claims processing, and improve customer satisfaction.

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Make complex processes easy to understand with video.

Trusted by insurance companies worldwide

434M+

videos created

12.4M+

users

150+

countries served

Why Choose Castify

Popular features for insurance

Video collection

Collect video evidence from policyholders showing damages, incidents, or losses. Get detailed visual documentation that speeds up processing and provides clear records for underwriting review.

Secure sharing

Control access to sensitive policy and claim information with privacy settings. Share videos securely with only authorized parties. Meet data protection and customer privacy requirements.

Training libraries

Build organized libraries of product training, compliance updates, and process guides. Agents and staff can quickly find information when they need it without waiting for trainers.

Multi-language support

Translate policy explanations and customer communications into 90+ languages. Serve diverse customer bases with content in their preferred language without creating multiple versions.

Our Solutions

Help your team streamline their operations

Video makes it easier to explain coverage, document claims, train agents, and serve customers without adding complexity to your workflow.

Policy Explanations

Explan policies customers actually understand

Create videos walking customers through their coverage, explaining what's included and excluded, and showing how to file claims. Turn complex policy language into clear visual explanations. Send personalized videos to new policyholders showing exactly what they purchased.

Claims Documentation

Document claims quickly and accurately

Collect video documentation from policyholders showing damage, loss, or incidents. Adjusters see exactly what happened, reducing back-and-forth and speeding up processing. Get detailed visual records that photos alone can't provide.

Agent Training

Train agents on products and processes

Record product training, underwriting guidelines, and sales processes. New agents ramp up faster, experienced agents can reference materials when selling less common products, and everyone learns about new offerings immediately when they launch.

Ramp up and scale training with video resources.

Internal Communication

Communicate changes across your organization

Share regulatory updates, process changes, and system training through video. Ensure every agent, underwriter, and claims adjuster receives the same information clearly. Keep distributed teams aligned without flying everyone to headquarters.

Share video updates with everyone across your organization.

Ready to improve your operations?

Join insurance companies using Castify to explain policies clearly, process claims faster, and train agents effectively. Schedule your personalized demo today.

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USE CASE SPOTLIGHT

Real ways you can use Castify

Customer service

Create video tutorials showing customers how to use online portals, make payments, update policies, or file claims. Reduce call center volume while improving customer self-service and satisfaction.

Policy explanation videos

Create videos explaining coverage to new policyholders. Walk through their specific policy and highlight key benefits, leading to fewer misunderstandings and higher satisfaction.

Agent product training

Record training on new insurance products, underwriting guidelines, and competitive positioning. Agents learn about offerings quickly and can reference materials when preparing quotes.

Claims processing

Request videos from policyholders showing damage to property, vehicles, or other insured items. Adjusters assess claims faster with complete visual documentation, reduce fraud, and make more accurate decisions.

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FREQUENTLY ASKED QUESTIONS

Everything you need to know before getting started.

How does video improve understanding of a policy?

Video lets agents walk through policies visually, showing exactly what's covered and explaining complex terms in plain language. Customers can watch at their own pace, rewatch confusing sections, and actually understand what they purchased. This leads to fewer coverage disputes and higher customer satisfaction.

Can we use video for claims documentation?

Yes. Request video from policyholders showing damage or losses. You receive detailed visual documentation automatically. Adjusters can assess claims more accurately, reduce the need for in-person inspections, and process claims faster.

How quickly can we train agents on new products?

Record product training once and share it with your entire agent network immediately. Agents can learn about new offerings on their schedule without attending live training sessions. Update training videos quickly as products or regulations change using transcript-based editing or merge new clips.

Is Castify secure enough for sensitive insurance information?

Yes. Castify provides enterprise-grade security with privacy controls and restricted access. Share policy and claim information only with authorized parties. We work with insurance organizations to meet industry security and compliance requirements.

See how insurance teams use Castify

Schedule a personalized demo to discover how video can improve customer communication, claims processing, and agent training.

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